Terms & Conditions

Your responsibilities

• You are solely responsible for maintaining the confidentiality of your login credentials (email and password)
• You are responsible for all activities that occur under your account, whether or not you authorised them
• You must notify us immediately at support@systemescale.com if you suspect any unauthorised access to your account
• You may not share your account credentials with any third party or allow others to access the platform through your account
• You may not create multiple accounts to circumvent plan limits, access restrictions, or abuse our free plan

Account accuracy

You agree to provide truthful and accurate information at all times. We reserve the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information without notice or refund.

Current plan pricing

Plan	Monthly billing	Annual billing
Free	$0 — forever	$0 — forever
Startup	$17/month	$170/year (2 months free)
Webinar	$47/month	$470/year (2 months free)
Unlimited	$97/month	$970/year (2 months free)

Pricing is displayed and billed in US Dollars (USD). Currency conversion fees, if any, are your responsibility and are charged by your bank or payment provider — not by SystemeScale.

Billing and payment

• All paid plans are billed in advance — monthly or annually, as selected at checkout
• Payment is processed securely via Stripe, Paystack, or other connected payment gateways
• Your subscription renews automatically at the end of each billing period unless cancelled before the renewal date
• You will receive an email receipt for every successful payment
• If a payment fails, we will notify you and retry the charge. Continued failed payments may result in temporary service suspension
• You can update your payment method at any time under Settings → My plan

Upgrades and downgrades

You may upgrade your plan at any time. The price difference will be charged on a pro-rated basis for the remaining billing period. Downgrades take effect at the start of your next billing period. You will retain access to your current plan's features until then.

Refund policy

All payments made to SystemeScale are non-refundable, except where required by applicable Nigerian consumer protection law or where we have caused a material service failure. We do not offer refunds for:

• Unused portions of a billing period after cancellation
• Plan upgrades or downgrades made mid-cycle
• Annual plans after the first 14 days from the date of purchase

If you believe you are entitled to a refund, contact us within 14 days of the charge at support@systemescale.com and we will review your case.

Free plan and contact limits

The free plan is provided without charge and may be used indefinitely. However, it is subject to usage limits including contact caps, funnel limits, and a 5% transaction fee on any sales processed. Exceeding contact limits will pause new contact additions until you upgrade — no data will be deleted.

Prohibited content and activities

• ✕Sending unsolicited bulk email ("spam") to contacts who have not given explicit opt-in consent
• ✕Promoting, selling, or distributing illegal products, services, or content under Nigerian law or the laws of your users' jurisdictions
• ✕Publishing or distributing pornographic, obscene, hateful, defamatory, or harassing content
• ✕Conducting phishing, fraud, advance-fee scams, or any deceptive scheme through the platform
• ✕Infringing intellectual property rights — using copyrighted materials, trademarks, or proprietary content without authorisation
• ✕Attempting to gain unauthorised access to other users' accounts or the platform's systems
• ✕Using automated bots, scrapers, or scripts to extract data from the platform without our written permission
• ✕Reverse-engineering, decompiling, or attempting to extract the source code of any SystemeScale software
• ✕Selling, transferring, or sublicensing access to the platform to third parties without our written consent
• ✕Uploading or transmitting malware, viruses, or any code designed to disrupt, damage, or interfere with the platform
• ✕Using the platform in any way that places an unreasonable load on our infrastructure or interferes with other users
• ✕Misrepresenting your identity, impersonating SystemeScale, or falsely implying affiliation with us

SystemeScale's intellectual property

The SystemeScale platform, including its software, code, design, interface, branding, logos, trademarks, text, graphics, and all proprietary features, is owned by or licensed to SystemeScale and is protected under Nigerian and international intellectual property law. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the platform solely for your own lawful business purposes during your subscription period.

This licence does not grant you the right to copy, reproduce, modify, distribute, create derivative works from, or otherwise exploit any part of the SystemeScale platform without our prior written consent.

Your intellectual property

You retain full ownership of all original content you create and upload to the platform — including your funnel copy, course materials, email content, images, and brand assets. By using SystemeScale, you grant us a limited, non-exclusive, royalty-free licence to host, display, and transmit your content solely as necessary to operate and deliver the platform's services to you.

We will never claim ownership of your content, use it for our own marketing without your permission, or share it with third parties except as required to operate the platform (e.g., your email content must pass through our email delivery infrastructure).

Feedback and suggestions

If you provide us with feedback, suggestions, or ideas for improving the platform, you grant us the right to use that feedback freely and without obligation or compensation to you. You acknowledge that such feedback does not create any proprietary rights for you in the platform.

Data portability

You have the right to export your data at any time. SystemeScale provides tools to export your contacts, campaign data, and account information in standard formats. We encourage you to maintain your own backups of critical business data.

Data upon account closure

If you cancel or close your account, we will retain your data for 90 days from the closure date, during which you may request a full data export. After 90 days, your data will be permanently deleted from our active systems, subject to our legal retention obligations as described in our Privacy Policy.

Your subscribers and contacts

You are the data controller for the contacts and email subscribers you manage through SystemeScale. You are responsible for obtaining lawful consent from your contacts, maintaining accurate contact records, honoring unsubscribe requests, and complying with all applicable data protection laws — including the Nigeria Data Protection Act (NDPA) 2023 — in relation to the personal data of your own customers and subscribers.

Business results

SystemeScale is a tool. We make no representations or guarantees about the business results you will achieve by using our platform. Revenue, growth, sales conversions, and business outcomes are entirely dependent on your own efforts, strategy, and market conditions. Any income examples or case studies shared in our marketing materials are illustrative and not guarantees of similar results.

Aggregate liability cap

In any case where SystemeScale is found liable for direct damages, our total aggregate liability to you for all claims arising from or relating to your use of the platform shall not exceed the total amount you paid to us in the 12 months immediately preceding the event giving rise to the claim, or USD $100 — whichever is greater.

Termination by you

You may cancel your account and terminate your use of SystemeScale at any time by going to Settings → My plan and following the cancellation instructions. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends, after which your account reverts to the free plan — or closes entirely if you choose full deletion.

Termination by SystemeScale

We reserve the right to suspend or permanently terminate your account at any time, with or without notice, if we determine that you have:

• Violated these Terms or our Acceptable Use Policy
• Engaged in fraudulent, illegal, or harmful activity through the platform
• Provided false or misleading information during registration or billing
• Failed to pay applicable subscription fees after reasonable notice
• Used the platform in a manner that poses risk to other users, to us, or to third parties

In cases of serious or repeated violations, we may terminate your account immediately without refund and without liability to you.

Effect of termination

Upon termination, your right to access and use the platform ceases immediately. We will retain your data for 90 days to allow you to request an export. After 90 days, all data associated with your account will be permanently deleted, subject to our legal retention obligations.

Dispute resolution process

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally. If you have a complaint or concern, please contact us at support@systemescale.com and allow us 30 days to respond and attempt to resolve the matter in good faith.

Jurisdiction

If the dispute cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the competent courts of the Federal Republic of Nigeria for the resolution of any legal proceedings arising from or related to these Terms or your use of the platform.

For users located outside Nigeria, nothing in this clause prevents you from relying on mandatory consumer protection rights provided by the laws of your own country that cannot be contractually waived.