How to sell community access to your customers

📅 Last updated: June 2026

⏱ 7 min read

✅ Community access

In this article, you will learn how to automatically grant customers access to your community after they make a purchase.

This setup is useful when you want to sell access to a paid community, private group, membership space, coaching circle, course-support community, or customer-only discussion area.

What you need before you start

Before adding community access to your offer, make sure you already have the following:

A SystemeScale account
A community
A sales funnel
An order form/payment page
A price plan for the offer

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Need to create the community first?

Create your community before attaching it as a resource to the digital product on your order form.

Create Community →

How community access works after purchase

When you attach a community as a digital product resource on your order form, customers can automatically receive access after buying the offer.

This means the purchase becomes the access trigger. Once the order is completed, SystemeScale grants access to the selected community according to the offer and payment settings.

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Community access is controlled by the purchased resource

The customer receives access to the specific community you attach to the digital product resource inside the order form.

Add the community resource to your order form

To sell community access, open the sales funnel that contains your order form, then select your Order Form step.

Under Choose offer type, select Digital Product. Then click the plus (+) icon to create a new digital product.

Open the sales funnel

Go to the sales funnel that will be used to sell community access.

Select the Order Form step

Open the order form/payment page where customers will purchase access.

Choose Digital Product

Under Choose offer type, select Digital Product.

Create the digital product

Click the plus (+) icon to create a new digital product.

Select the community as a resource

After creating the digital product, add the community as the resource customers should receive.

Add a resource

Click the plus (+) icon to add a resource to the digital product.

Choose Communities

From the resource type dropdown menu, select Communities.

Choose a community

Click Choose a community, then select the specific community you want customers to access.

Save the resource

Click Save to save the digital product resource settings.

Add a price plan before selling

You must add a price plan to your offer before you can sell community access.

The price plan determines how customers will pay for access, such as a one-time payment or a subscription, depending on how you structure the offer.

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A price plan is required

If your offer does not have a price plan, customers cannot complete the purchase and receive community access.

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Need to configure a price plan?

Create and configure the price plan before publishing your order form.

Create Price Plan →

Access removal after cancellation or refund

Community access is automatically managed when payment status changes.

If a customer cancels their subscription, they automatically lose access to the community.
If a one-time purchase is refunded, access is immediately revoked.

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Access follows the payment status

When the customer’s payment relationship with the offer ends through cancellation or refund, access to the attached community is removed automatically.

Best practices for selling community access

Before sending traffic to your offer, check that the customer journey works from payment to community access.

Confirm the correct community is selected as the digital product resource.
Confirm the order form has an active price plan.
Test the checkout flow before promoting the offer.
Make sure your community name and URL path are clear and brand-appropriate.
Decide whether the community should be public or private before selling access.
Use clear post-purchase instructions so customers know where to access the community.

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Test before launch

Run a test purchase or review the full order flow before selling access publicly, especially if the community is part of a paid membership or subscription.

Related community and funnel guides

Use the related guides below if you need to create the community, build the funnel, create an order form, configure the price plan, or control access timing for subscription resources.

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Need to create an order form?

Create the order form/payment page before attaching the community as a digital product resource.

Create Order Form →

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📄Community help articles→📄How to create a community→📄How to create a sales funnel→📄How to create an order form/payment page→📄How to create and configure a price plan→📄How do you control access to subscription resources?→📄What happens when a customer's subscription payment fails?→