How to reset a student's course progress
In this article, you will learn how to completely reset a student's tracking metrics and progress data within your course ecosystem.
What you will need:
- A standard SystemeScale account
- A published course (How to create a course using SystemeScale)
- At least one enrolled student
Step-by-Step Reset Procedure
1
Navigate to the Courses Directory
Log into your dashboard workspace. Click on the Assets menu tab located in your primary navigation bar, then select Courses.
2
Locate the Student File
Open your specific course and click on the Students tab to view the complete list of enrolled individuals. Navigate to the targeted student's file by clicking directly on their email address.
3
Trigger the Reset Action
Inside the student's profile, scroll down to the Enrollments table section. Click on the three-dot menu (...) located next to the relevant course listing, and select Reset progress.
Dashboard โผ
Contacts โผ
Funnels
Emails โผ
Assets โผ
Courses
Course bundles
Students
JS
john.smith@example.com
Enrolled since: March 15, 2026
Enrollments
| Course Name | Access Type | Status | Progress | Actions |
|---|---|---|---|---|
| Advanced Marketing Masterclass | Full Access | Active |
84% (42/50 modules)
|
Select "Reset progress" from the enrollment action menu (4) and click Confirm in the modal (5) to wipe the student's metrics.
4
Confirm the Action
A final safety popup modal will appear requesting confirmation. Click the Confirm button to execute the reset.
๐ก
Grace Period Recovery
After executing a progress reset, a 1-month grace period is applied to the backend database. During this 30-day window, previously erased tracking data can still be fully recovered if the reset was triggered by mistake. To recover purged data, contact our support team and provide your account email address, the affected student's email address, and the exact course name.
Was this article helpful?