How to cancel a customer's subscription

📅 Last updated: June 2026

⏱ 4 min read

✅ All plans

In this article, you will learn how to manually cancel a customer's subscription in SystemeScale.

You can cancel the subscription immediately or schedule the cancellation for the end of the current subscription period.

Step 1: Open the subscriptions page

Start from the Sales section of your SystemeScale account.

Open Sales

Go to Sales.

Open Subscriptions

Click Subscriptions.

Step 2: Find the subscriber

Use the search field to find the customer whose subscription you want to cancel.

Enter the subscriber’s email address

In the search field, enter the subscriber’s email address.

Filter the results

Click Filter to display the matching subscription.

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Use the exact email address when possible

Searching with the customer’s exact email address helps you locate the correct subscription faster and reduces the risk of canceling the wrong subscription.

Step 3: Cancel the subscription

Once you have found the correct subscription, open the subscription menu and choose the cancellation option.

Open the subscription menu

Click the three dots next to the subscription you wish to end.

Select Cancel subscription

Click Cancel subscription.

Choose when the customer loses access

When canceling a subscription, you will have two options.

Option 1: Unsubscribe when the subscription period ends

This option cancels access to the resources listed on the payment page on the date the customer is scheduled to pay for their subscription.

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Example

If the customer subscribed on January 1st and you cancel their subscription on January 15th, their access will end on February 1st.

Option 2: Cancel now

This option cancels access to the resources listed on the payment page immediately.

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Immediate cancellation removes access right away

If the customer subscribed on January 1st and you cancel their subscription on January 15th, they will lose access on the same day: January 15th.

Which cancellation option should you choose?

Choose based on whether the customer should keep access until the end of the paid billing period or lose access immediately.

Use “Unsubscribe when the subscription period ends” when the customer should keep access until the end of their current billing period.
Use “Cancel now” when access should be removed immediately.

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Access depends on the resources listed on the payment page

The cancellation affects access to the resources connected to the payment page, such as courses, bundles, communities, or other subscription resources.

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Need to understand subscription access timing?

Review how subscription resource access is controlled when payments are created, received, or delayed.

Read Access Control Guide →

Related customer billing actions

If the customer also needs a refund or if you need to cancel a subscription to an offer hosted in SystemeScale, use the related articles below.

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Need to refund a customer too?

Canceling a subscription does not replace the refund process. Use the refund guide if the customer also needs money returned.

Read Refund Guide →

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📄How to refund your customer→📄How do you control access to subscription resources?→📄How to cancel a subscription to SystemeScale or an offer hosted in SystemeScale→