Having an issue with your order? Here's how to resolve it without opening a dispute
Before opening a dispute, please read this carefully.
Have you encountered an issue with your order, subscription, or payment?
Before opening a dispute with PayPal or your bank, please note that doing so can lead to additional delays, sometimes several days.
We are here to help right away and will do everything we can to provide a clear, tailored, and fast solution.
Common issues and how to resolve them
Below are the most common order, payment, access, refund, and subscription issues, along with the quickest way to resolve each one.
1. I havenβt received my access
No worries. This can happen if the email address entered was incorrect or if the access message landed in your spam folder.
Please check your spam, promotions, or similar folder in your inbox.
If you still cannot find it, contact support and include the email address you used for the purchase.
2. I was charged but received nothing
Your payment was likely processed successfully, but a technical glitch may have delayed the confirmation email.
A technical issue may have prevented the automatic email from being sent, or you may have used a different email address.
Please send support the following information:
- The email address used for the purchase
- The full name used
- The payment date
- The product name
- The last 4 digits of the card used, or your PayPal transaction ID and associated PayPal email if you paid via PayPal
3. I want a refund
Refund requests are reviewed on a case-by-case basis.
SystemeScale Terms and Conditions specify that subscriptions are non-refundable, but we are open to special circumstances.
Contact support to check if you are eligible for a refund.
4. I want to cancel my subscription
You can cancel your subscription at any time directly from your account settings.
To cancel your subscription, go to your settings, then open Manage My Subscriptions and click Cancel.
If you would prefer the support team to handle it for you, contact support. Our team is available 7 days a week to help.
Common case: The product does not meet my expectations
We are sorry to hear that. Your feedback matters to us.
There might be an alternative, update, or personalized solution we can offer before proceeding with a cancellation. Contact support before opening a dispute.
Common case: Iβm waiting for a refund, but nothing has been credited
Did you cancel your subscription?
Refunds can take 5 to 10 business days, depending on your bank or payment method.
If this timeframe has passed, contact support so we can investigate.
Unsure about the status of your subscription?
Log in to your account, go to your settings, then open Manage My Subscriptions and check the subscription status.
If your subscription is still active, reach out to support. We will provide the necessary information and help you finalize the cancellation quickly.
Common case: My subscription was cancelled, but I was still charged
This can happen if the cancellation was not properly recorded or occurred after the renewal date.
Please provide support with:
- The cancellation date
- The email address used
- Any proof of your cancellation
Contact support, and we will fix the situation after verification.
Have a suggestion or feature request?
We would love to hear it. Share your suggestion directly on the official roadmap.
Contact support
For faster help, contact support before opening a PayPal or bank dispute. Include your purchase email, full name, payment date, product name, and any transaction or cancellation proof available.
Related support and payment guides
Use the related guides below if you need to contact support, cancel a subscription, understand subscription plan moderation, cancel a customer subscription, or request a refund.